| Category: Email and FTP |
| Subject: None |
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| Questions |
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| Are you using the correct username? |
| If your account is not assigned a unique IP you need to make sure you’re using the following when asked for username.
username-assigned%your-domain.com
If your account is assigned a unique IP you can just enter the username-assigned.
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| -- Updated: 02/03/03 |
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| Have you setup a email box in your site manager? |
| In order to receive email you need to setup at least one email box. This will be the location email sent to you is received and stored. If you need assistance setting up an email box please follow our step by step instructions. |
| -- Updated: 02/03/03 |
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| Is your email client set up correctly? |
| Please follow our step by step guide to setting up a email client to verify your setting are correct. We offer instructions for the most common email clients such as Eudora and Outlook. |
| -- Updated: 02/03/03 |
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| Are you receiving the error 'blocking call canceled' in WS_FTP?
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| This is a common problem with WS_FTP. You can correct this in most cases by disabling 'passive mode' in the WS_FTP settings. If you are behind a firewall it is possible the problem will still persist, in this case try setting the MTU to 576 in the Windows TCP/IP settings. If you need further assistance please contact one of our trained technicians by submitting a support request. |
| -- Updated: 02/03/03 |
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| Are you uploading to the correct directory with your FTP program? |
| If you were able to properly connect with your FTP program and have verification your files were uploaded, it is possible you have uploaded them to the wrong directory.
When you upload your website go into the 'www' directory then the 'htdocs' directory.
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| -- Updated: 02/03/03 |
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